Window Gallery in Huntsville

Four fogged windows on the back of a nine-year-old house. He read the stamp between the panes, told me the glass was still inside its term, and wrote out exactly what to send the manufacturer. They shipped the units free and he set them for a couple of hours of labor. I had two other quotes for full replacement.

Our bay window had dropped about half an inch and the middle sash would not latch. Turned out the cable support under the seat board was never anchored properly. He rebuilt the support, reset the unit and the glass never needed touching. Nobody else who looked at it even mentioned the support.

Both upstairs double hungs kept slamming shut. I assumed replacement. He ordered two balance cartridges, fitted them the following week and charged me almost nothing. Told me straight that the frames had another fifteen years in them. That kind of honesty is rare enough that I have sent him three neighbors since.

Water was getting in under a front window and staining the drywall. He pulled the trim and showed me there was no sill pan behind the nail fin at all. Explained it was an installation fault, not a product fault, which changed who I needed to be talking to. Fixed it properly with a formed pan.